Complaints about the treatment received from Harry and Meghan were reportedly prevalent within the royal household. Palmer stated, "People have said that nothing they did for them was ever right, and there was always a significant review after every royal engagement." The intense scrutiny and questioning of decisions made it a challenging environment for many involved.
The couple's former communications secretary also faced significant pressure, with Meghan's staff being interviewed by the Palace regarding bullying allegations. Palmer highlighted the difficult situation faced by the secretary, Sara, who found herself torn between loyalty to Harry and Meghan and dealing with negative press due to their behavior. Despite the absence of a formal public announcement, the couple acquired the unofficial moniker "Duchess Difficult" within the confines of the Palace.